General FAQs
Shipping and Delivery
How long does it take for my order to ship?
In-stock jewelry ships within the next business day.
Orders are typically delivered within 7-12 business days.
Some products offer Buy With Prime for expedited shipping.
Please review our full shipping policy here: Shipping Policy.
How do I check the status of my order?
A tracking number is provided once your order is shipped and can tracked here: Track Your Order
Returns and Exchanges
What is your return policy?
We offer a 30-day return policy! YAVENTI is dedicated to delivering the highest quality made, not mined moissanite diamonds. If you are not satisfied with your fine jewelry purchase, you may return it within the 30-day window.
To learn more about our return policy, please review our full policy here: 30-Day Return Policy
How do I make a return or exchange?
To make a return, please use our contact form to initiate the return here: Contact Form. Our support team will then reach out to you and assist you through the entire process.
Care and Repair
How do I clean my jewelry?
Each of our products includes a jewelry cleaning care card.
The easiest way to clean your jewelry is to utilize the cleaning cloth that is included with each purchase.
Purchase and Payment
What payment options do you offer?
At YAVENTI, we accept all major credit cards along with PayPal and venmo credit.
We also offer Buy with Prime on select products.
Please review our full Payment Options here: Payment Options
If you have any additional questions, please reach out to us here using the Contact Form.
Do you offer any special discounts?
Yes! We will periodically provide promotional discounts and special event pricings.
To ensure you get the latest discounts and information, please sign up to our mailing list.